I needed 7 screws for my Ridge wallet, was sent 14 free of charge as part of the lifetime warranty. Great service.

The fact that I received these within days of contacting the Ridge team, and they were free speaks volumes! I had just recommended the wallet to an associate this past week and can now pass along that support is excellent!

They screwed real nice.

Thank you for sending the replacement screws. My husband and son both love the Ridge wallet!

My Ridge wallet wasn’t holding the money clip as tightly anymore, I thought the clip was defective. After sending two pictures that were requested to help confirm the issue, they noticed two screws were missing that helped secure it. They immediately shipped me a set of replacement screws after also offering to send the necessary T5 to install them. I already had that bit. I got tracking updates from shipping label to delivery. While this is just my wallet (that I’ve come to really love), customer care could not have done anything differently or better. This was nothing short of how customer service should be handled. Thank you so much!