Our new Built for Life Warranty gets you back up and running with free parts and full gear replacements at a fraction of the cost.
Our new Built for Life Warranty gets you back up and running with free parts and full gear replacements at a fraction of the cost.
Our new Built for Life Warranty gets you back up and running with free parts and full gear replacements at a fraction of the cost.
What issues are covered by the Built for Life Warranty?
Like our products, our warranty program is Built for Life. In addition to defects in materials or workmanship, our Built for Life warranty also covers loss, theft, damage from regular use, and accidental damage. If you need parts to keep your gear functional? That’s free, as always. If you need a full replacement, we’ll send one your way at a fraction of the cost. No matter what comes your way, Ridge has your back.
What items are covered?
The Ridge Built for Life warranty covers all Ridge Wallets, KeyCases, Pens, and Phone Cases purchased directly from the Ridge official websites, Ridge official Amazon listings, and other Ridge Authorized retail partners on or after October 14th, 2025.
Are there limits to the Built for Life Program?
Customers may receive up to two full replacements through the Built for Life Program. If the style purchased originally is no longer available at the time of replacement, Ridge will provide an alternative item of comparable or reasonably equivalent style. Full replacements are subject to processing fees listed below.
Warranty limits by product:
Product Type of Replacement In the case of Processing Fee Limit RIDGE WALLET Parts Replacement Defective Parts Free Full Replacement Loss & Theft Wallets less than $199: $25
Wallets greater than or equal to $199: $39 2x KEYCASE Parts Replacement Defective Parts Free Full Replacement Loss & Theft $20 2x PEN Parts Replacement Defective Parts Free Full Replacement Loss & Theft $20 2x PHONE CASES Full Replacement $20 2x
How do I submit a claim?
Visit our Warranty portal here to start a claim.
Where can I read the full terms and conditions?
Learn more about our program here.
What types of issues are covered?
Our Manufacturer’s Lifetime Warranty covers defects in materials or workmanship of Ridge products purchased from Ridge and authorized retailers within the lifetime of the product.
What items are covered?
Items not covered by the Built for Life Warranty or Never Lost, Forever Fit programs are covered by our Standard Lifetime Warranty. This includes but is not limited to: wallet accessories, luggage, backpacks and soft goods, Magnetic Power Banks and charging accessories, belts, apparel, hats, knives, watches, and leather goods.
How do I submit a claim?
Visit our Warranty Portal here to submit a claim.
Where can I read the full terms and conditions?
Learn more about our program here.
What types of issues are covered through the Never Lost Forever Fit Program?
Your Ridge Ring is covered in the event of changes in size, loss, theft, damage from regular use, and accidental damage. No matter what comes your way, Ridge has your back.
Are there limits to the program?
Each Ridge ring is covered for up to two replacement rings. Proof of purchase may be required to process claims for lost or stolen rings.
Are engraved/customized rings covered?
Yes! Your replacement ring will have the same engraving as the original.
How do I submit a claim?
Visit our support center here.
Where can I read the full terms and conditions?
Learn more about our program here.
Our materials are chosen with care and a thoughtful connection to the insights of our growing community - setting our North Star as we strive to improve everyday. Together we can do more with less.
Our materials are chosen with care and a thoughtful connection to the insights of our growing community - setting our North Star as we strive to improve everyday. Together we can do more with less.
Our materials are chosen with care and a thoughtful connection to the insights of our growing community - setting our North Star as we strive to improve everyday. Together we can do more with less.
