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Have your Order Number or Tracking Number? Use the button below for the latest carrier updates!
All orders are scheduled for shipment within 1–2 business days after purchase (excluding holidays).
Orders placed after 11 AM PST on Fridays may be processed the following Monday.
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Please note that your order may be shipped in multiple packages. If this occurs, you will receive separate tracking numbers for each shipment.
| Carrier | Transit Time | Cost |
| Canada Post | 3-6 Business Days | Free on orders over $40; $10 for orders under $40 |
Our shipping facility and carriers do not operate on the following holidays. Orders placed on or around these dates may take 1–3 additional business days to process.
| Holiday | Date |
| New Year's Day | January 1, 2025 |
| Family Day | February 17, 2025 |
| Good Friday | April 18, 2025 |
| Victoria Day | May 19, 2025 |
| Canada Day | July 1, 2025 |
| Labor Day | September 1, 2025 |
| Thanksgiving Day | October 13, 2025 |
| Christmas Day | December 25, 2025 |
| Boxing Day | December 26, 2025 |
Refused Shipments
If you refuse a shipment, you are responsible for the original shipping charges, duties, taxes, and the cost of returning the package to Ridge.
Returned to Sender
If your package is marked “Return to Sender,” please contact our Customer Support Team for assistance.
Shipping Disclaimer
Ridge cannot be held liable for damages or losses during transit. We recommend monitoring your tracking information and contacting the carrier for updates or concerns.
Orders placed on our Canada site ship from our facility in Mississauga, Ontario.
Orders placed on our US site ship from either our New Jersey or Nevada facilities.
All orders placed on the Canada site include duties and taxes in the checkout price, so no additional fees will be incurred.
No, we cannot make changes to the selected shipping method after your order has been placed.
Once your order has been shipped, we cannot update the shipping address. Contact the carrier directly with your tracking number to request changes.
Shipping delays may occur due to carrier disruptions, weather, natural disasters, or labor strikes.
We process orders within 1–2 business days and provide tracking information. If your order has not been delivered within 14 days, please contact us for assistance.
Check the Canada Post website for current delays and transit updates.
Please wait 4 additional business days beyond your expected delivery date. If your package still hasn’t arrived, contact us, and we’ll investigate with the carrier.
Note: Claims for missed or incorrect deliveries must be submitted within 45 days of the order being placed.
At this time, we do not offer Express shipping.
We kindly ask that you allow 3 additional business days after the 'delivered' scan, as the carrier may have scanned the package prematurely. If your package has still not arrived after this time, please reach out to us for assistance.
Additionally, we recommend checking around your property, as carriers sometimes leave packages in discreet locations to prevent them from being visible from the street. Please also check with neighbors or your Apartment Office Manager, as they may have accepted the delivery on your behalf.
If you have any additional questions about shipping or the status of your order, please don't hesitate to reach out to our Customer Success Team via our support widget.