All orders will be scheduled for shipment in 1-2 business days after the order is placed, excluding holidays. This applies to Express orders as well. Orders placed after 11AM PST on Fridays may not be processed for shipping until the following Monday morning.
Once your order has been processed for shipment, you will receive an automated shipping notification titled “Your package is on the way 🚚💨”. This will contain your tracking information!*
*If you do not receive your Tracking Email within 3 business days of placing your order please check your Spam and/or Promotions folders.
The shipping services offered are subject to change depending on carrier reliability; based on extreme delays caused by weather or overall package volume.
*These transit times are estimates given by our carrier partner; we do not file claims for late deliveries and shipping costs are not refundable. If you have any questions about shipping or delivery, please contact our Customer Success Team.
On all Canada orders
2-10 business days
Our shipping facility as well as the carriers we use are not operating on the following holidays. If your order was placed on or around these holidays please add an additional 1-3 business days for your order to be processed.
New Year's Day Fri., Jan. 1, 2021
Family Day Canada Mon., Feb. 15, 2021
Good Friday Fri., Apr. 2, 2021
Victoria Day Mon., May 24, 2021
Canada Day Thu., Jul. 1, 2021
Civic Holiday Mon., Aug 2, 2021
Labour Day Mon., Sep. 6, 2021
Thanksgiving Mon., Oct. 11, 2021
Christmas Day Mon., Dec. 27, 2021
Boxing Day Tue., Dec. 28, 2021
If you refuse your shipment from The Ridge, you are responsible for the original shipping charges, and any duties, taxes and/or customs charges on the package (both original and return shipments), plus the cost of returning the package to the Ridge.
Returned to Sender:
In some scenarios the carrier may not be able to complete delivery to your address due to uncontrollable circumstances. If you see your package has been marked “Return to Sender” please contact our Customer Success Team.
Once your order has been shipped out, the Ridge is not responsible for any losses or damages in transit. The customer’s responsibility is to follow the tracking information provided and contact the courier, to monitor the delivery of the shipment. Our Customer Success Team team is happy to help you in recovering an item to the best of our abilities, however, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.
Please see our Returns Page information for further details.
Where will my order ship from?
Your order will ship from our facility in Mississauga, Ontario if your order was placed on our Canada site. Orders placed on our United States site will ship from the United States from either our New Jersey or Nevada facilities.
Will I be charged additional Duties/Taxes on my order?
All orders placed on the Canada site have the Duties/Taxes factored into your price at checkout and there should be no additional fees incurred during shipping.
Can I upgrade my shipping after my order has been placed?
We process and ship all orders as quickly as possible. Once your order is placed we are unable to edit your order’s selected shipping. Please note, there is a short window of time (up to 1 hour) after order placement when your order can be cancelled.
Can my parcel be redirected to a different address?
Once your order has been shipped, we are unable to make any changes to the listed shipping address. We recommend contacting the shipping carrier using your tracking number for reference to inquire about making any changes which could impact a successful delivery.
My order’s shipping has been delayed.
Unfortunately there may be delivery delays due to reasons outside of our control such as carrier delays, severe weather, natural disasters, or labor strikes. We ship all orders within 1-2 business days and once shipped provide a Tracking Confirmation email to your email address on file. Once a package leaves our facility, we no longer control how your order is handled or where it is sent before delivery.
Please check the Canada Post website for their statements on current delays and transit times.
Do you offer express shipping?
Unfortunately at this time we do not offer Express shipping.
What if my package is late?
We appreciate your patience. We ask that you wait four additional business days beyond your Expected Delivery Date. If your package still has not arrived by that time, please contact us and we would be happy to help investigate and reach out to our carriers when needed.
*Claims of missed/incorrect deliveries will not be accepted past 45 days of the order being placed. We ask that these issues be brought to our attention as soon as possible.
My package says delivered, but I didn’t receive it.
We ask that you please allow 3 additional business days past the “delivered” scan as the carrier may have accidentally scanned the delivery too early. If your package still has not arrived, please contact us. NOTE: Please be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.
*If you have any further questions regarding shipping or your order's tracking status, please feel free to contact our Customer Success Team at: firstname.lastname@example.org